Return Policy

Updated Return Policy – Effective August 1, 2025

At LongevityRx, your satisfaction is important to us. Returns are processed through our self-service returns portal.

How to Start a Return
Visit our Returns Portal and enter your order number and email to start a return. Returns must be started within 7 days of delivery.

Return Shipping
We provide a prepaid return label.

Fees
A standard 15% handling fee (based on return value) applies to all returns.

Damaged or Defective Items
If your item arrived damaged or defective, select this as your return reason and upload a photo. These returns go through manual review, and the handling fee is waived.

Opened Items
Items that have been opened are not eligible for return.

Refunds & Store Credit
Refund and store credit are both available as return outcomes. Once your return is received and inspected, it will be processed within a few business days. Exchanges are not currently available.

International returns: Customers are responsible for return shipments and costs. We will issue store credit for the return once we receive the item(s) back at our warehouse. Once you have dropped off your item(s) with the shipping carrier, please be sure to reach out to our Customer Service Team at support@LongevityRx.com with your package's return tracking number. We do not assume responsibility for reimbursement or compensation of returned packages lost in-transit.